General Information

Withlocals is an online marketplace that brings people together from all around the world to enjoy new cultures and create new memories through food and experiences. Local hosts offer their services directly to guests and give them unforgettable experiences. Looking for unique, out-of-the-box experiences? Join us!


We focus on 2 categories, Food Experiences Withlocals and Things To Do Withlocals. This could range from a dinner at a family’s home to a mountain hike to hidden places, or even a traditional stone-carving workshop.


You can sign-up by creating an account via our website: Withlocals.com. You’ll receive a confirmation email after which you have to choose to signup either as a host or a guest. After you’ve selected to become a guest, please fill in your profile. Once you’re done, you can start searching for one of our unique experiences.


Withlocals Originals are special offers put together by Withlocals based on the preferences of our guests to guarantee you the best of the city your way. What makes these offers so popular is that you can select the host of your choice and personalize the tour or activity the way you want. Of course the experience is 100% private, guaranteeing it to be local and truly memorable!


Withlocals is present in 50 cities in Europe, Asia and the Middle East. Our top destinations include Rome, Bangkok, Paris, Barcelona, Lisbon, Amsterdam, Berlin, Kuala Lumpur and Dubai.


No, the prices you see on the website are the prices you pay as a guest. No additional fees are applied.


Payment

You will not be charged for a booking until it is confirmed. Once it is confirmed by the host, the payment will be processed and collected by Withlocals. You will never pay before the booking is confirmed by the host.

It doesn’t matter if it takes two days or two months before the booking takes place. Usually you pay 100% upfront. However, if your host prefers cash payment, 20% needs to be paid online and you pay 80% (the remaining amount) to the host in cash directly after the experience.


You need to make a full payment to Withlocals via PayPal or by credit card. Withlocals releases the payment to the local hosts via PayPal, once the experience has taken place.

In some countries however online payment methods are not available for local hosts, so in that case you’ll make a first down payment to Withlocals (20%) and the remaining amount (80%) needs to be paid to your host in cash during or after an experience.


Once you have made a booking and the booking is accepted, the payment will directly be processed and collected by Withlocals. It doesn’t matter if it takes 2 days or 2 months before the experience.


You can pay for your booking via credit card or PayPal to Withlocals. To view all payment methods in your country, simply select the flag in the checkout page.


Up to 14 days before a booked experience is due to take place you can cancel your booking and we will refund 80% of the initial payment, we will take 20% as a cancellation fee. If you cancel your booking within 14 days of the experience date or if you don’t show up at all, you are not eligible for a refund.


Booking

If you would like an experience to take place at another time or date than offered, you can request a different date by clicking the “request a date” button. Together with your host you can agree on a date and time. Subsequently the host can create the event and inform you to book it by selecting the requested date and time.


Before making a booking, you can contact a host via the communication system of our platform. After the booking is placed by you and confirmed by the host, both of you receive each other’s contact details, in order to stay in touch until the date of the experience.


It varies per experience. Unless it’s explicitly mentioned, a pick-up/transfer is not included. However, some hosts offer it as an additional service.


It varies per experience. Unless it’s explicitly mentioned, a pick-up/transfer is not included. However, some hosts offer it as an additional service.


Once you make a booking it will be confirmed automatically without waiting for a host to reply to your request. Pick a memory for life and be sure that your booking is accepted!


Most of our hosts speak English, but the level of language skill will vary per host. On our website the hosts indicate which language(s) they speak.


We respect the privacy of our community and that’s why we ask you to postpone sending your contact details until a booking is confirmed. Immediately after confirmation, you’ll receive an email with the information you need to stay in touch with your host until the booking date.


Reviews are very important to the users of Withlocals, they help guests choose both the experience and their host. You can only review an experience you’ve booked. You will be asked to review your experience with a host after it has taken place. By reporting bad and rewarding great hosts and experiences you are able to help improve the quality of the offers and give advice to other guests.


Personalized experiences

A personalized experience is a tailor made offer for you. You can simply let a host know your requests and the host can subsequently make you a personalized offer.


Requesting a personalized offer is very easy. Simply go to the experience you want to get personalized and click the “contact host” button to let the host know your preferences. Do you want to request a totally different experience? No problem, you can also contact the host to request a completely new offer.


Yes. Because the experience is customized for you, it’s not possible for others to book this experience. That’s why it’s always a private experience.


Great! Hopefully it is the offer you were dreaming of. If so, simply click on the ‘book’ button and book your personalized experience! If you want to request some changes, use the ‘request changes’ button to contact the host for adjusting the offer. When you’re 100% satisfied with the offer, you can book it right away!


Safety and trust

Withlocals is an open marketplace, which means that the booking is made between you and the local host. To ensure safe and trustworthy experiences, we follow 3 important steps:

1. Quality check by Withlocals

Once a host signs up on our website, we perform a thorough check from our headquarters in the Netherlands. We verify basic information, such as name, address, social profiles, phone number, ID, payment details and description of the experience.

2. Verification check by ambassadors

We work with an extensive network of 100+ Withlocals ambassadors in Asia and the Netherlands. Each new host is visited and checked by one of our ambassadors. They will check the location, take professional pictures, meet the host and approve the experience.

3. Review system

Every guest gets the opportunity to review his/her experience with a host. When lots of guests post lots of positive reviews, you are more certain you can trust the host and the experience he or she offers.


If you have a bad experience with a host, Withlocals will get in touch with both guest and host to get to the bottom of the situation and to find a solution together. Your happiness counts more than anything!


If a host cancels the booking or does not show up this is very inconvenient. In this case the full amount will be refunded to you.


Our hosts go through several checks during the signup process. All of our hosts are also visited and reviewed by our local ambassadors and we have a review system where you can read reviews from previous guests about hosts and their experiences.