Frequently Asked Questions

For Hosts

General information

What is Withlocals?

Withlocals is an online marketplace that brings people together from all around the world to learn about new cultures and create new memories through food and experiences.

Who can become a host?

Anyone can become a host! Have a talent in the kitchen? Love your local area ant want to show it off or have a skill that you want to share? Become a Withlocals host and earn money by doing what you love most.

Food Experiences Withlocals: Share your passion for cooking with people from all over the world, make a new friend and create connections.

Things To Do Withlocals: Show guests your own community and the best spots in your neighborhood. Create your own unique tour! This can be “Best food stalls in Singapore”, “Yoga and meditation tour in Nepal” or “Urban Biking Tour through Amsterdam”.

What is Withlocals Originals?

Withlocals Originals is an extra service offered to hosts. This service simply means that Withlocals not only promotes, but also creates experiences that you can offer to guests. The experiences are created and optimized data driven based on different factors to guarantee a competitive and unique offer. As a host you are free to offer it your way and personalize to the preferences of the guest to make it a truly memorable experience.

In which countries are you present?

Withlocals is present in 11 countries in Asia and Europe. We’re not in your country yet? Share your ideas with us in an email to hosts@withlocals.com and tell us what kind of experience you have in mind.

How does it work when a guest requests a date?

It is possible for you to receive a request from a guest to offer your experience on a specific date. You can easily discuss this through our message system. If you have agreed upon the date and time, you can simply add the event to your calendar and notify the guest that the experience is ready to be booked.

What does the sign-up process look like?

To get your home dining experience, tour or activity listed, first simply register as a host on our website. Once signed up, you need to complete your user profile and fill out your experience details. It’s a very straight forward process; you’ll be asked to fill out a description of what you are offering, highlighting the key parts and mentioning everything that’s included (and not included). This is where you can set your price.

Don’t worry, for you as a host it’s free to sign up and list your experience on our website. Withlocals charges a fee only to the guest.

What does an ambassador do?

A visit by our ambassador is a great opportunity to get awesome photos and to ask all the questions that go through your head.

Our ambassadors are team members who verify and photograph your experience before they get published on Withlocals. After listing your experience on our website, you’ll be contacted by one of our local ambassadors to review your experience.

What services does Withlocals offer you as a host and what is the fee for it?

Withlocals offers hosts a platform to offer their experience to guests from around the world. To be able for guests to find hosts and have an excellent customer experience, Withlocals delivers several services:

a. An easy to use platform to receive and manage bookings.

b. Promotions of our hosts and experiences on the platform and through many different marketing channels.

c. Help in promoting your experiences by offering free professional photography and advice, during a personal visit by one of our local ambassadors.

d. Insurances of pay out in case of a late cancellation or ‘no show’.

e. To administer the payments from the guest to local hosts in a safe and secure way.

f. To deliver outstanding customer service that fulfils your needs. Our aim is to deliver happiness!

For these services Withlocals asks a transparent service fee of 20% of the price for bookings depvered by Withlocals.

Withlocals Originals fee
In cities where Withlocals Originals is available, you can make use of this extra service by offering it to guests. For Withlocals Originals both content and price of the experience are set data driven by Withlocals. The price of the experience can therefore differ, but a predetermined hourly rate for you as a host is calculated in the total price guaranteeing you both a fair and competitive price.

What kind of experience can I offer?

At Withlocals, you can create a profile and host experiences to guests who are about to visit your neighborhood. We focus on 2 categories (Food Experiences and Things To Do) in which you can offer experiences. Below is a more detailed explanation per category with some examples:

Food Experiences Withlocals Love to cook? Earn money as a passionate home chef! Host a home dinner for guests and present them your favorite meal. Share a meal, make new friend and create connections.

Things To Do Withlocals Show guests your own community and the best places in your neighborhood. Create your own unique tour! Everything from: “The best food stalls tour in Singapore” to a “Urban biking tour through Amsterdam” or a “Yoga and meditation tour in Nepal”.

Boost your sales with instant confirmation!

Instant booking confirmation is available for hosts whose confirmation rate and response rate are above 80 percent, and who are among the most popular hosts in the number of bookings in their city. Activate instant confirmation and receive more guests from Withlocals!

What to do if you want to join the program but you are not there yet?

- Instantly answer to the messages from the potential guests
- Confirm your bookings within 48 hours<
- Keep your agenda updated here
- Have any ideas how to promote your experience? Share it with us – we support all initiatives!

Should I offer a dinner party or a private experience?

Offer a dinner party if you want to organize a public event on a specific date

You set the date and time when you want to host a dinner party and guests can book it on the website until the maximum amount of people is reached. The guests receive confirmation emails immediately after booking. You’ll see in advance how many guests are joining you at the dinner table so you can prepare properly.

Offer a private experience if you want to have a smaller get together with your guests

It’s entirely private and guests book a date when they want the experience to take place. To let them know you’re available, you need to confirm the booking in 48 hours. Right after the booking is confirmed, you’ll receive a confirmation email with the guest’s contact details so you can be in touch with the guest until the meeting date.

Do I need to be a professional cook or tour guide?

Withlocals is open for everyone. We’re always happy to welcome people with a passion for cooking, love for their local area or a specific skill for your community.

How do I get in contact with guests?

Once you have your experience(s) listed, guests can get in touch with you via our platform. They can contact you for questions about the activity, location, pricing, availability etc., which you can follow-up via our contact system. Once a booking is made, as a host you’ll receive the contact details of the guest and they will receive yours.

How do I define the right price for my experience?

Think about what you want to receive, what is a fair price for your experience? Take into consideration the time, effort and extra elements you need (ingredients for dinner, gas, entrance tickets etc.)

You determine the price yourself. The Withlocals fee is automatically calculated and deducted from the total price, to see your revenue. So suppose you have offer a home dinner for €10,-, the Withlocals fee will be €2,-. For ease we directly witdraw this fee, so you’ll receive €8,- through your prefered payment method.

We ask you not to display your experiences for a lower price on other websites than Withlocals.com. We’re an open marketplace so price competition between hosts in the same area is likely to happen.

Is it possible to offer different prices depending on the amount of people who join the experience?

Yes, when you set the pricing you can indicate the price per person depending on the number of people. Go to ‘Experiences’ --> ‘Advanced pricing’ and fill in the prices you think are fair.

What should I include in the description of my activity?

Try to write an appealing description about your experience. Explain as thoroughly as possible what a guest can expect. Next to that, indicate shortly the highlights of the experience and highlight clearly what is and what is not included.

I signed up as a host, but can I have someone else perform as a host in my place?

It is very important that the person displayed on Withlocals actually performs the experiences as promised. So in the Withlocals platform, the profile picture and information about the host is always displayed. When a guest books an experience, he or she needs to be able to see who the guide will be. This way the guest knows exactly who he is dealing with and can choose whether or not he is willing to book the experience from the host.

Payment

What pay-out methods do you offer?

All of our hosts will be paid as a standard via PayPal. However, in some countries PayPal is not available. In these cases, the guest receives a voucher and pays you in cash after the experience.

When do I get paid for my experience?

Your payment is transferred to you within 3 days after the end of the experience. You receive the payment the same day as it is transferred to you via your PayPal account. Payments are 100% guaranteed to be paid once the experience has taken place.

Do I have to pay taxes on my earnings?

Yes, as a host you are responsible for determining the applicable tax laws in your country related to the payment you receive. This can range from VAT, surcharges, sales taxes, goods and services taxes or personal or corporate income taxes.

I don’t have a PayPal account. How do I receive my money?

Guests pay 20% of the total price online by PayPal or credit card. They receive a voucher with the remaining amount they need to pay in cash to you. In case of a no show or a bad experience, Withlocals pays you the 20% we initially charged the guest.

I don’t have a PayPal account. How do I receive my money?

Guests pay 20% of the total price online by PayPal or credit card. They receive a voucher with the remaining amount they need to pay in cash to you. In case of a no show or a bad experience, Withlocals pays you the 20% we initially charged the guest.

How to get a PayPal account in Vietnam?

Setting up a PayPal account in Vietnam is really simple. Every bank in Vietnam allows you to link your account to your PayPal account. This way you can receive the maximum of 500 USD a month and 3000 USD in a lifetime.

After you add a credit card to the system you can receive unlimited payments per month and per lifetime.

Here are the steps that you need to follow:

If you have a credit card

1. Go to www.paypal.com

2. Choose Sign up

3. Fill in the data that is required (Address, email address etc.)

4. Tick the credit card box and fill in your credit card details

5. Confirm your PayPal by logging in to your email.

This should be done in attempt to finalize your account and hence allow you to make normal transactions.

1. Go to www.paypal.com

2. Choose Sign up

3. Fill in the data that is required (Address, email address etc.)

4. Do not tick the box credit card option in the first form but continue with the

Following steps

4.a Go to withdrawal tab and verify your email

4.b Go the tab withdrawal again and put in your bank account and swift code.

4.c You can now receive the maximum of 500 USD a month and 3000 USD for lifetime. After you have linked a credit card you can withdraw and receive unlimited amounts.

4.d Log out --> Log in again

How to get a PayPal account in Indonesia?

In order to set up a PayPal account in Indonesia you need a credit card (or Debit Card, also called check cards, ATM cards, or banking cards), which are accepted if they have a Visa or MasterCard logo. Enter your card number without spaces or dashes. If you have a credit card follow the steps below to set up a PayPal account. If you don’t have a credit card please get in contact with us via e-mail for a solution. Here are the steps that you need to follow:

1. Go to www.paypal.com

2. Choose Sign up

3. Fill in the data that is required (Address, email address etc.)

4. Confirm your PayPal by logging in to your email. This should be done in attempt to finalize your account and hence allow you to make normal transactions.

5. Log out -> Log in again and it should work.

How to get a PayPal account in Malaysia?

In order to set up a PayPal account in Malaysia the only thing you need is a bank account. All banks in Malaysia work with PayPal apart from RHB Malaysia. If you have a bank account with a bank that is not RHB Malaysia please follow the easy steps mentioned below (If you happen to be part of RHB Malaysia, please contact us via e-mail for a solution).

1. Go to www.paypal.com

2. Choose Sign up

3. Fill in the data that is required (address, email address etc.) -> Please uncheck the box when they ask for your credit card -> Press continue/proceed

4. Confirm your PayPal by logging in to your email. This should be done in attempt to finalize your account and hence allow you to make normal transaction.

5. Log out --> Log in again

6. Fill out your bank account and it should work out fine.

How to get a PayPal account in the Philippines?

In order to set up a PayPal account in the Philippines the only thing you need is a bank account. Almost all banks in the Philippines work with PayPal. To get your account please follow the easy steps mentioned below.

1. Go to www.paypal.com

2. Choose Sign up

3. Fill in the data that is required (address, email address etc.) -> Please uncheck the box when they ask for your credit card -> Press continue/proceed

4. Confirm your PayPal by logging in to your email. This should be done in attempt to finalize your account and hence allow you to make normal transaction.

5. Log out --> Log in again

6. Fill out your bank account and it should work out fine.

How to get a PayPal account in Singapore?

PayPal works with all banks in Singapore, except for UOB. Also, you don’t need a credit card to open your PayPal account. A bank account is more than enough. Here are the steps that you need to follow:

1. Go to www.paypal.com

2. Choose Sign up

3. Fill in the data that is required (address, email address etc.) -> Please uncheck the box when they ask for your credit card -> Press continue/proceed

4. Confirm your PayPal by logging in to your email. This should be done in attempt to finalize your account and hence allow you to make normal transactions.

5. Log out --> Log in again

6. Fill out your bank account and it should work out fine.

How to get a PayPal account in Thailand?

PayPal works with all banks in Thailand so setting up a PayPal account should be very easy. You do not need a credit card to open your PayPal account. A regular bank account is more than enough. Hereby the steps that you need to follow:

1. Go to www.paypal.com

2. Choose Sign up

3. Fill out the data that is required (address, email address etc.)

4. Please uncheck the box when they ask for your credit card --> Press continue/proceed

5. Confirm your PayPal by logging in to your email. This should be done in attempt to finalize your account and hence allow you to make normal transactions.

6. Log out -> Log in again

7. Fill out your bank account details and you’re ready!

How to get a PayPal account in India?

In India, PayPal works with HDFC Bank, ICICI Bank, AXIS Bank, Indian Bank (EMV MasterCard World), Standard Chartered Bank, Kotak Mahindra Bank and CITI bank. Hereby the steps you need to follow:

1. Go to www.paypal.com

2. Choose Sign up

3. Fill out the data that is required (address, email address etc.)

4. Please uncheck the box when they ask for your credit card --> Press continue/proceed

5. Confirm your PayPal by logging in to your email. This should be done in attempt to finalize your account and hence allow you to make normal transactions.

6. Log out -> Log in again

7. Fill out your bank account details and you’re ready!

How to get a PayPal account in the Netherlands?

Creating a PayPal account in The Netherlands is easy; you do not need a credit card to open your PayPal account. A regular bank account is more than enough. Hereby the steps that you need to follow:

1. Go to www.paypal.com

2. Choose Sign up

3. Fill out the data that is required (address, email address etc.)

4. Please uncheck the box when they ask for your credit card --> Press continue/proceed

5. Confirm your PayPal by logging in to your email. This should be done in attempt to finalize your account and hence allow you to make normal transactions.

6. Log out -> Log in again

7. Fill out your bank account details and you’re ready!

Will I get paid if a traveler cancels or doesn’t show up?

If a booking gets canceled from the guest’s side more than 14 days before the experience date, you won’t be paid. In case the booking is canceled less than 14 days before the experience takes place or if the guest doesn’t show up, we will pay you depending on the payment method you’ve selected.

Have PayPal as a payment method? You’ll receive 100% of your price. In case you chose cash payments, you’ll receive 20% of your price.

Will there be an additional fee for receiving money through PayPal?

No, there won’t be any additional fee for this. The payment fees are already included in the Withlocals service fee.

Booking

I already have a fulltime job, can I still be a host?

Being a host is a completely freelance position. You can define your own times, days, dates, etc. on which you’re available. This can range for instance from half a day per month, to multiple days per week.

How do I receive bookings?

After you create a profile on Withlocals, you’ll be able to access this and edit your details. You’ll also control your own availability on your Agenda and you’ll be in charge of your own bookings. If you receive a booking request, you need to confirm it within 48 hours, before it expires and gets canceled automatically. You can get in touch with the guest through the Withlocals platform to discuss details.

Can I reject bookings?

Yes, but it affects your confirmation rate which is very important when guests choose their hosts. The confirmation rate shows the percentage of bookings that are confirmed by you. If this is low, it’s less appealing for the guest to book your experience.

Can I host an experience together with other people?

Great idea! The best way to do this, is to create multiple profiles, but you can still all host the same activity. This way, not only you, but also your friends can receive guests. This will also result in more bookings, which will benefit you all!

How can I receive more bookings?

Of course, there’s a broad range of factors that influence how many booking requests you’ll receive. Some aspects you might not be able to influence, such as country, area etc. But you can definitely increase the number of bookings if you write a great description of your offer. Try to make your offer as appealing as possible by highlighting the unique aspects of it, by offering competitive pricing, by making sure you offer good availability in terms of dates and times, and by writing an appealing description. Next to that, good hosts will be rewarded, because they will be booked more often based on positive reviews received by guests.

How does the review system work?

Reviews are very important to both hosts and guests. The more positive the experience is, the more positive the review will be. And the more reviews guests write about hosts after an experience, the more likely you’re to be booked. So make sure your guest knows about the importance of reviews and that he or she can write a review after the experience.

Will I be notified when my offer is booked?

Yes. You will receive an automatic email after a guest books your experience and you’ll also receive a notification in the ‘Messages’ tab about the booking where you can confirm the booking or propose another date.

Personalized experiences

How do I create a personalized offer?

It’s super easy to create a personalized offer! You can do it directly from your messages when you receive a request from a guest. You can also create one by going to the ‘Personalized offer’ tab in your dashboard. Click on the ‘create new personalized offer’ button, select the guest you want to make the offer for and start filling in the details. Satisfied with the offer? Click on ‘send offer’ and the guest will come back to you as soon as possible.

From the ‘Messages’ tab:

1. Go to your chat with the guest you want to create a personalized offer for

2. Click on ‘Create personalized offer for guest’ on the right and select the experience you want to make the offer for

3. Fill in all the required information and send the offer!

From the ‘Personalized offers’ tab:

1. Click on the red ‘Create new personalized offer’ button

2. Select the guest who sent the request

3. Fill in all the required information and send the offer!

How do I set the price for a personalized offer?

The price for the personalized offer is not per person, but the total price you will receive from the group for offering this experience. Because a personalized offer is for one specific person or group, you can only communicate one price. The total price is paid by the guest and the price you’ll receive is the total price minus the 20% Withlocals fee.

What is the difference between a new personalized offer and personalize an existing experience?

When creating a personalized offer you can create a completely new offer. This would be useful when a guest requests an experience that is completely different from the ones you offer already. When a guest simply requests some changes or a date that is not available yet, you can simply personalize an existing experience.

Is a personalized experience always private?

Yes. Because you personalize the experience for that particular person/group, it is not possible for other persons to book this experience. Therefore it is always a private experience.

I received a request for a personalized experience. What do I need to do?

Congrats! You can create a personalized offer for your guest. If you do want to do this simply accept the request by clicking create offer and start making the personalized offer. If it’s not a good time to accept the request, please consider proposing a new date. Ask the guest till when they’re staying in your area and create a personalized offer for that date.

If proposing another date is not possible, you could reject the request by clicking on the red ‘reject’ button. Please keep in mind that rejecting a request means that your confirmation rate will be influenced negatively. The confirmation rate shows the percentage of bookings that are confirmed by you. If this is low, it’s less appealing for guests to book your experience.

How long is an offer valid?

The offer you've made is valid until you withdraw until the date of the experience. However, you can withdraw the offer at any time. If you want to withdraw an offer, you can go to your personalized offers and click on the arrow next to proposal.

Safety and trust

How do I know if a guest can be trusted?

Withlocals is an open marketplace, which means that the booking is made between you and the guest. Every host and guest need to create profiles on the website and give some information about themselves. This way we make sure you get to know a bit about the guest and what you can expect. The Withlocals message system helps you ask all the questions you want so things are clear. You won’t be able to exchange contact details before a booking is confirmed for privacy reasons.

What happens if I have a bad experience with a guest?

In case of a bad experience, Withlocals will transfer the payment to you. Your payment is guaranteed depending on the payment method you’ve selected:

PayPal: you’ll receive 100% of the price. Cash: you’ll receive 20% of the price.

Why do I need to give you my contact details such as address, social profile and phone number?

Don’t worry, we won’t misuse your information, nor share it with others. On the one hand it’s used as verification of you as a host and on the other hand, it’s shared to guests only AFTER the booking has been made, in order to arrange direct contact between you and the guest.

Are there any legal restrictions?

Withlocals is open for everyone. However, it is up to you to make sure if there are any specific legal restrictions or laws applicable to the experience you’re offering and to adhere to those.