Cancellations

We wouldn’t wish it to anybody, but what if you find yourself in a situation of cancelling an amazing Withlocals experience? We’ll tell you this: what a bummer! But we’ve got you covered, read below for a full image of our cancellation policy.

For guests:

Booking Requests rejected/withdrawn/expired before confirmation: All bookings need to be confirmed within 48 hours. If your booking request is rejected or not confirmed within 48 hours by the host, or when you withdraw the request before confirmation, you are not charged.

Booking cancelled by the guest:

  • More than 14 days before the experience date: You will be refunded 80% of the total price.
  • Less than 14 days before the experience date: The host will be fully paid, you won’t receive a refund.

Booking cancelled by the host: 100% refund goes back to you!

For hosts:

Booking Requests rejected/withdrawn/expired before confirmation: All bookings must be confirmed within 48 hours. If you reject or don’t confirm within this time range, the booking request expires and no payment will be made to you. This also counts when the guest withdraws the booking request before you confirm it. Make sure you click on that “Confirm” button!

Booking cancelled by the guest:

  • More than 14 days before the experience date: You won't receive any payment.
  • Less than 14 days before the experience date: you benefit from the booking guarantee! The booking guarantee depends on your chosen payment method.

Booking cancelled by the host: When you cancel a confirmed booking, you won't receive any payment. But more importantly: your confirmation rate will be negatively influenced. Are you sure you want to do this? It decreases your chance to receive future bookings.